Fintech in India: Trust, UPI, and Vernacular Momentum
Early signups were promising, but verification drop-offs spiked at identity steps. The team hypothesized that unfamiliar flows, English-only prompts, and weak trust signals discouraged first transactions, especially for users new to digital payments outside major metros.
Fintech in India: Trust, UPI, and Vernacular Momentum
The app added UPI deep links, localized KYC guidance in Hindi, Bengali, and Tamil, and clear RBI-backed trust badges. Simple illustrations reflected recognizable Indian documents. Push notifications referenced local festivals to nudge first transfers with culturally timely relevance.
Fintech in India: Trust, UPI, and Vernacular Momentum
Activation rose after adding UPI and vernacular help, and weekly retention improved with contextual festival prompts. Users said the identity tips felt like advice from a helpful neighbor. Trust speaks louder when it looks and sounds familiar to real lives.